Richmond skin & laser clinic has been using ‘Oxnia Chat’ for over a year and their clients are now using live chat for convenience.

 

Challenge

Avoid website bounce rate and maximise customer satisfaction and online bookings.

Solution

We put together a custom strategy for the website by greeting each unique visitor with a passion to serve, answer and satisfy. Dynamic digital media creative suite that allows users to be retargeted based on the tour they saw last and spent the most time viewing. Introduce a contextual campaign to increase reach by showing prospective audiences the current, most popular tour. Apply daily and lifetime frequency caps to each user to prevent over exposure.

Results

Online bookings increased from 3% to 41% in just 6 months and website bounce rate dropped from 43% to just 11%.