REAL-TIME REPORTING


Chats

Detailed information about the total number of chats handled by your agents. You can sort this information to display chats handled by a specific agent or from a particular time period.


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live chat goals feature
live chat reports


Goals

You can measure your success using the Goals section. See how many chats ends with a sale, registration or other desired effect and see which agent is the best at achieving a particular goal.



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