WHAT IS MANAGED LIVE CHAT?
We re-invented the wheel of ‘live chat’ and present to you an outstanding combination of web technologies and customer service expertise called ‘Oxnia chat’.
Managed Live Chat
You’ve seen that little chat box on websites you frequent. You may even have used the live chat function on a consumer or business site to answer questions about a product before you bought it. However, did you ever consider adding live chat to your own business’ arsenal of sales and customer service tools? Live chat has a lot to offer B2C and B2B companies that market their products and services on the web. In this age of instant gratification, being able to answer your customers’ questions and concerns in real time not only helps reinforce the fact that your company cares about its customers, but also helps to increase sales and thus profits.
Live chat is a web service that allows customers to communicate, or “chat”, in real time with someone from the company whose website they are visiting. Live support applications are commonly used to provide immediate customer support, answer customer questions and guide customers through the sales process
Benefits of Managed Live Chat
- You will enjoy increased profitability and greater returns on your investment.
- You will enjoy more appointments
- You will enjoy more products sales
- You will enjoy selling more services
- You will gain insights into which marketing campaigns are working and more importantly, which component of your campaigns are most successful, as well as what is not working and will require change.
- You will build a database of visitors to your site
- You will deliver very personalised client relationship management to your online visitors
Our advanced software, research and service delivery speaks for itself. We deliver a personal, passionate & tailored live chat service to each and every one of our clients, big or small.
O U R V I S I O N
To bring you the most advanced 'Managed Live Chat Service' that changes the way businesses listen, speak and sell online.
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Recent Accomplishments
We create super highways with web technology to connect the supply of our clients’ goods and services to their greatest demand with the 10X user experience, optimised ease of doing business at lowest cost to serve.