Oxnia Chat Features

Find out what makes Oxnia Chat special and how can you benefit from it

Visitor Tracking

Our chat agent closely monitors your website visitor's location and acts accordingly. We can see if the visitor is local, interstate or overseas which helps serve “your clients” better.

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Custom Greetings

Posting a tailored greeting can be the most effective way of starting a conversation. We implement a custom message to each website of your page which triggers when a visitor enters your website.

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Real-time reporting

Learn how to get the best customer service results based on information gathered from your customer behaviours and also know how well your dedicated support agents are performing for you.

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Lead Generation

Throughout the chat session your dedicated support agent will collect customer email and phone details, along with the details of the enquiry which will be posted to you within 60 seconds as a pre-qualified lead. So you can act promptly

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Conversion Rate Optimisation

Find out which of your AdWords clicks convert into chats using LIVE CHAT. Keep track of the effectiveness of the campaigns and see what deliver you essentially the most useful traffic.

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Your Branding/Whitelabel

We like consistency and so does our chat software, you can maintain the same colour and graphics as you have on your website or other marketing material. Not just that, you can have your own logo on the chat box too!

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Social Media Friendly

Nowadays, almost everyone has a personal profile on one or the other social media websites. Social integration helps the chances for your business to be shared by your customers on the web.

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File Exchange

What if your customers want to send you a file? Well, we have you covered. Our chatbox can accept files of any type without the need for any software, visitors can share files while chatting.

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Co-browsing Ready

Co-browsing works like a personal GPS for your visitors on your website. Our support agents can help navigate your website visitors through your website in real-time because we want to make sure you never miss a sale or appointment!

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Mobile Optimised

Usage of mobile phones is predicted to reach up to 70% in 2016. Keeping that in mind live chat is incomplete without the focus on mobile friendly experience.

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Customer Identifier

Our chat agents can identify your returning visitors and greet them using their name, eg: Hello Terry, how may I help you today? How personalised is that!

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Marketing Campaigns

Our system can recognize visitors coming from a specific marketing campaign, our agents will set up a special approach for such campaigns, to optimise your marketing spend.

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Multi-site Support

For companies with multiple websites or different landing pages, we have a special feature which allows us to host all your chats at one place.

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Offline Forms

Although all our packages are now 24/7, we have offline forms which may collect your client data in case your you want to switch off the live chat on your website for some reason. An offline form will receive messages and email them directly to you.

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Google Analytics

Using our Google Analytics integration, you can easily find out what is working best in live chat, whether it is custom greetings, after hour forms or a campaign etc.

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High-speed Cloud

Oxnia Chat will not affect your website page load timing as the applications are using heavy duty cloud hosting and also has Asynchronous Loading to overcome overloads.

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Smart Triggers

Our smart backend system allows us to set custom triggers to your websites visitors. Eg: if a visitor is returning the third time, he/she will get an auto invitation with today's offers.

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Continual Chat

The chat window will go wherever you would go. e.g.: if you open a website homepage and then click on another page, the chat window will keep showing actively on each page of that website.

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Recent Accomplishments

We create super highways with web technology to connect the supply of our clients’ goods and services to their greatest demand with the 10X user experience, optimised ease of doing business at lowest cost to serve.