Visitor Tracking
Our chat agent closely monitors your website visitor's location and acts accordingly. We can see if the visitor is local, interstate or overseas which helps serve “your clients” better.
read moreOxnia Chat Features
Find out what makes Oxnia Chat special and how can you benefit from it
Custom Greetings
Posting a tailored greeting can be the most effective way of starting a conversation. We implement a custom message to each website of your page which triggers when a visitor enters your website.
read moreReal-time reporting
Learn how to get the best customer service results based on information gathered from your customer behaviours and also know how well your dedicated support agents are performing for you.
read moreLead Generation
Throughout the chat session your dedicated support agent will collect customer email and phone details, along with the details of the enquiry which will be posted to you within 60 seconds as a pre-qualified lead. So you can act promptly
read moreConversion Rate Optimisation
Find out which of your AdWords clicks convert into chats using LIVE CHAT. Keep track of the effectiveness of the campaigns and see what deliver you essentially the most useful traffic.
read moreYour Branding/Whitelabel
We like consistency and so does our chat software, you can maintain the same colour and graphics as you have on your website or other marketing material. Not just that, you can have your own logo on the chat box too!
read moreSocial Media Friendly
Nowadays, almost everyone has a personal profile on one or the other social media websites. Social integration helps the chances for your business to be shared by your customers on the web.
read moreFile Exchange
What if your customers want to send you a file? Well, we have you covered. Our chatbox can accept files of any type without the need for any software, visitors can share files while chatting.
read moreCo-browsing Ready
Co-browsing works like a personal GPS for your visitors on your website. Our support agents can help navigate your website visitors through your website in real-time because we want to make sure you never miss a sale or appointment!
read moreMobile Optimised
Usage of mobile phones is predicted to reach up to 70% in 2016. Keeping that in mind live chat is incomplete without the focus on mobile friendly experience.
read moreCustomer Identifier
Our chat agents can identify your returning visitors and greet them using their name, eg: Hello Terry, how may I help you today? How personalised is that!
read moreMarketing Campaigns
Our system can recognize visitors coming from a specific marketing campaign, our agents will set up a special approach for such campaigns, to optimise your marketing spend.
read moreMulti-site Support
For companies with multiple websites or different landing pages, we have a special feature which allows us to host all your chats at one place.
read moreOffline Forms
Although all our packages are now 24/7, we have offline forms which may collect your client data in case your you want to switch off the live chat on your website for some reason. An offline form will receive messages and email them directly to you.
read moreGoogle Analytics
Using our Google Analytics integration, you can easily find out what is working best in live chat, whether it is custom greetings, after hour forms or a campaign etc.
read moreHigh-speed Cloud
Oxnia Chat will not affect your website page load timing as the applications are using heavy duty cloud hosting and also has Asynchronous Loading to overcome overloads.
read moreSmart Triggers
Our smart backend system allows us to set custom triggers to your websites visitors. Eg: if a visitor is returning the third time, he/she will get an auto invitation with today's offers.
read moreContinual Chat
The chat window will go wherever you would go. e.g.: if you open a website homepage and then click on another page, the chat window will keep showing actively on each page of that website.
read moreLets Get Started
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We create super highways with web technology to connect the supply of our clients’ goods and services to their greatest demand with the 10X user experience, optimised ease of doing business at lowest cost to serve.